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The new system went live last month, and the HSE says it took more than 600 calls by lunchtime on the day it went live.
Now, when a member of the public dials 999/112, they will be put through to the next available call taker in the National Emergency Operations Centre (NEOC) in Tallaght or Ballyshannon. The call taker can swiftly pinpoint the caller’s location on their screen which enables the geographical co-ordinates to be identified within the digital mapping system. The system is also configured to take the callers Eircode details
“I want to thank all those involved in this project, the successful implementation of the CAD is a result of the commitment, dedication, hard work and co-ordination of all,” said Mr Martin Dunne, Director of National Ambulance Service.
“We can see the benefits already for patients with the integrated platform for resource deployment which enables the closest available resource to be dispatched to a call within minutes of the call being received.”
According to the HSE the “go-live process was a detailed and tightly managed exercise”.
“As Chief Information Officer I am very proud of our achievement with the National CAD Project,” said Richard Corbridge, Chief Information Officer, HSE.
“We have a state of the art ICT solution providing huge operational benefit to the emergency response services that is impacting on a nationwide basis. This was an enormous undertaking and due to the commitment and excellent work of the teams involved, was delivered successfully and right on the target date which was set a long time back. We look forward to continuing our work with National Ambulance Service and deploying further advanced ICT systems to enhance the quality and safety of patient care.”
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