Some 64 per cent of all concerns (106) reported during 2015 were resolved/closed within a month, states the report.
Of the 106 concerns raised and closed during 2015, some 58 were investigated, upheld and resolved. Some 32 concerns reported were investigated and the Confidential Recipient determined that no further action was necessary
Seven concerns were passed to other services for investigation (three to Consumer Affairs – relating to the Acute Hospitals Division; two to HIQA relating to private nursing homes; one to the National Advocacy Service and one to TUSLA).
Two concerns were partially accepted and a further two concerns warranted no action
Five other concerns raised related to provision of equipment, future care or excursion costs
Ms Leigh Gath was appointed as the Confidential Recipient in December 2014, in the aftermath of the Aras Attracta care home scandal.
Commenting on her role, Ms Gath said: “I receive concerns and allegations of abuse, negligence, mistreatment or poor care practices in HSE or HSE-funded residential care facilities from any person (resident, client advocate, family member, staff or the public).
“I also receive complaints in relation to care planning or care arrangements. My role is to act as a voice for the complainant and help them navigate the system. By passing the concern on to the relevant person, I further ensure that the HSE reviews or investigates appropriately within agreed timelines.
“Of the 119 concerns received in my first year in office, 106 are now closed, either based on the complainant’s satisfaction with how the concern has been dealt with by the HSE, or where I have decided that no further action is required. I have also been contacted by many people simply seeking advice or support, which is encouraging.”
